Now that we’re finally moved into our new home, we wanted to send you a special thank you message!
The customer service you provided to us was EXCEPTIONAL!!!!!!!! You consistently demonstrated respect, kindness, and patience while guiding us through the loan process. You answered every question we had, and went above and beyond to provide additional information we needed to make informed decisions. In the rare instance you weren’t able to respond immediately to our phone call/email or text, you returned the call promptly. When you sensed an increase in our anxiety about moving, you provided words of comfort, good humor, and reassurance that you were with us every step of the way. There aren’t enough superlatives to let you know how you exceeded every expectation we had in dealing with the loan process!